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More than half of New Zealand adults (56%) are very worried that their identity will be stolen, and 41% expect it will be stolen at some point.

What is identity theft?

Identity theft is when thieves steal your personal information in order to take over or open new accounts, rent or buy properties, or do other criminal things in your name.

Find out more

Research conducted by The Harris Poll on behalf of Gen (formerly NortonLifeLock) in November 29 – December 19, 2022 among 1,002 adults.

How identity theft can happen and how your information can be used.

Data breaches

Data breaches

If the companies you do business with store your personal information–even a huge insurance or medical corporation–your identity could be compromised in a large-scale data breach.

ATM overlays

ATM overlays

If thieves could install these devices at ATM machines to steal your account information when you insert your card.

Malware & viruses

Malware & viruses

With the number of viruses, your computer and your information can be hacked through websites, Internet programs or file-sharing networks allowing thieves to access your private personal information.

Mail Theft

Mail theft

Thieves can steal mail directly from unlocked and low visibility mailboxes, enabling them to access your personal information from bills, statements, etc.

Dumpster Diving

Dumpster Diving

Thieves will sort through garbage to find old bills, recent receipts and other discarded personal information.

Change of address

Change of address

Thieves can change your address and divert your mail into the wrong hands.

Drain accounts

Drain accounts

Under your name, thieves can withdraw money or make major purchases like a house or car while you're struck with the bill.

Open new accounts

Open new accounts

Thieves can open accounts for credit cards, loans, utility accounts and more in order to make purchases or steal funds. These accounts may not be detected for a year or more.

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Why Norton Identity Advisor

Identity restoration support icon
Identity Restoration Support
An Identity Restoration Specialist will help guide you through the restoration process from start to finish.
Financial Monitoring
Financial Monitoring
Helps you catch unwanted subscriptions in an easy to use overview and alerts you to suspicious transactions on your bank accounts and credit cards.
Dark web monitoring icon
Dark Web Monitoring§
Dark Web Monitoring§ continuously searches the dark web and private forums looking for personal information and sends you notifications should it be found.
Social media monitoring icon
Social Media Monitoring17
We monitor your accounts on popular social media sites and notify you of suspicious activity.
Laptop and mobile devices with ID Theft Protection visible on them.

Screens are simulated and subject to change.

Norton Identity Advisor

Stealing your identity can be easy. Good thing calling us is too.
Help with identity theft starts here. Monitors and alerts with Dark Web Monitoring§ and Social Media Monitoring17 and includes Restoration Support.

Norton Identity Advisor is for 1 account - App and website accessible on unlimited devices.

How does an Identity Restoration
Specialist help?

In case of identity theft, your Identity Restoration Specialist will help guide you through the restoration process from start to finish. The steps that will be taken:

Number one
Call our dedicated local Restoration Support number to inform us about the potential identity theft.
Number two
An Identity Restoration Specialist will gather the information and open a restoration case.
Number three
Your dedicated Identity Restoration Specialist will walk you through the next steps.
Number four
As needed to resolve your case, your Identity Restoration Specialist can help guide you on how to resolve disputes with relevant parties.
Number five
Your Identity Restoration Specialist will be dedicated to you case, and will support you step-by-step until your case is closed.
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System Requirements

Norton Identity Advisor for 1 account - App and website accessible on unlimited devices

Browser Support

  • Chrome v49 and above
  • Edge v17 and above
  • Firefox v51 and above
  • Opera v36 and above
  • Safari v11 and above

App Support

  • Android 8.0 and above
  • iOS 13.0 and above

No one can prevent all cybercrime or identity theft.

* Important Subscription, Pricing and Offer Details:

Renewal prices for certain plans will increase effective February 26th, 2026. Review the new price here.

  • Details: subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless cancelled first. 
  • Renewal: subscriptions automatically renew unless the renewal is cancelled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here.
  • Cancellation & Refund: you can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation & Refund Policy. To cancel your contract or request a refund, click here.

17 Social Media Monitoring is not available on all social media platforms and the features differ between platforms, for details go to norton.com/smm. Does not include monitoring of chats or direct messages. May not identify all cyberbullying, explicit or illegal content or hate speech.

§ Dark Web Monitoring is not available in all countries. Monitored information varies based on country of residence or choice of plan. It defaults to monitor your email address and begins immediately. Sign in to your account to enter more information for monitoring.

Δ 24/7 Support is available in English only. See https://www.norton.com/globalsupport. Identity Restoration Support is only available 9:00 - 18:00 GMT (Mon-Fri), as they are not available 24/7.

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